Return and Refund Policy for Mr. Cover

At Mr. Cover, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we are here to help. Please read our Return and Refund Policy carefully.

1. Return Policy

1.1. Eligibility for Returns:

• Custom and personalized items are non-refundable unless there is a manufacturing defect or error on our part.
• Non-custom items can be returned within 7 days of receipt.

1.2. Condition of Items:

• Items must be unused, unwashed, and in their original packaging with all tags and labels attached.
• Items showing signs of wear and tear, damage, or alterations will not be accepted for return.

1.3. Return Process:

• To initiate a return, please contact our customer service team at business@mrcover.in with your order number and reason for return.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

1.4. Return Shipping:

• You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

2. Refund Policy

2.1. Refund Eligibility:

• Refunds are issued for eligible returns received within 10-14 days of the delivery date.
• Custom and personalized items are only eligible for a refund if they are defective or we made an error with your order.

2.2. Processing Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.

2.3. Non-Refundable Items:

• Shipping and handling charges are non-refundable.
• Gift cards and promotional items are non-refundable.

3. Exchanges

3.1. Exchange Policy:

• We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

4. Damaged or Defective Items

4.1. Reporting Damages or Defects:

• If you receive a damaged or defective item, please contact us immediately at business@mrcover.in with your order number and a description of the issue.
• Please include photos of the damaged or defective item to help us resolve the issue quickly.

4.2. Resolution:

• We will provide instructions for returning the damaged or defective item.
• Once we receive and verify the issue, we will send you a replacement at no additional cost or issue a full refund, including original shipping charges.

5. Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer service team at:

Email: business@mrcover.in

By making a purchase on the Mr. Cover website, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.